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FAQs
Orders & Shipping
Most orders are processed and shipped within 1–3 business days.
Orders are packed carefully to preserve freshness during transit.
Inspect your shipment immediately and refrigerate your mushrooms promptly.
Returns & Refunds
Because Velvet Cap sells fresh, perishable gourmet mushrooms, returns are generally not accepted.
Contact Velvet Cap within 24 hours of delivery and include photos of the damaged or incorrect items.
Approved refunds are returned to the original payment method.
Food Safety
Refrigerate mushrooms immediately after delivery.
Fresh mushrooms should be cooked thoroughly before consumption unless otherwise recommended.
Consult a healthcare professional before consuming mushrooms if you have allergies or medical concerns.
Privacy & Cookies
Personal information (name, email, phone, addresses, order history) and website usage information such as IP address, browser, cookies, and analytics.
To process orders, provide customer support, improve the website, send marketing communications (if you opt in), prevent fraud, and comply with legal requirements.
No. Personal information is never sold and is only shared with trusted service providers needed to operate the business.
Payment information is processed securely through trusted third-party providers. Velvet Cap does not store full payment card details.
Cookies improve website functionality, remember preferences, measure performance, and support analytics.
Yes. Cookies can be managed or disabled through your browser settings.
Website Policies
Use of the website and placing an order means you agree to Velvet Cap’s Terms & Conditions. Orders are subject to availability, pricing may change, and orders may be refused or cancelled due to pricing errors, fraud concerns, or inventory limitations.
All logos, branding, photography, graphics, and written content are the intellectual property of Velvet Cap LLC and may not be reproduced without permission.
Velvet Cap LLC disclaims liability for indirect, incidental, or consequential damages arising from the use of its website or products.
Visitors must use the website lawfully. Unauthorized access, scraping, malicious code uploads, or infringement of others’ rights is prohibited.
Accessibility
Velvet Cap LLC is committed to making its website accessible to all visitors.
Contact Velvet Cap if you experience accessibility barriers so assistance can be provided.
Ready to bring Velvet Cap to your table?
Shop fresh mushrooms, join the Harvest Club, or inquire about wholesale partnership.